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Returns Policy

Note that in order to apply these warrantees, the jewellery must be returned in accordance with the conditions of return.

Your may return any item within 14 days of purchase should you be unhappy with your purchase:

Conditions of return of goods :
In perfect condition
In original packaging
Accompanied with proof of purchase
A correctly completed returns form is required.

Please note that any abuse of this valuable warranty will be considered in a very serious light.

90 Day Factory Workmanship Warranty:
Any items may be returned within 90 days of purchase which, if found to be defective, will be repaired or replaced at the discretion of Angelheart.

Conditions of return of goods :
The goods in question must be returned to us before we can repair or replace.
No damage due to excessive wear and tear, improper treatment or non adherence to cleaning and care advice
Accompanied with proof of purchase
A correctly completed returns form is required.

Returns Process :
The Angelheart returns department operates with a 2 week service level agreement from date of receipt at Angelheart.
For all valid returns Angelheart will cover the cost of postage to return the item to the customer. Please allow additional time for delivery.

Please note that if the item is not a valid return then Angelheart is not liable for postage charges or any other costs associated with the return of the goods. We therefore urge you to check that the return is in accordance with our warranty and conditions of return.

Credit process :
Any money due to you arising from a valid return, will be credited to your account within 5 working days of receipt by Angelheart.

Considerations and care advice

Angelheart charms and components are Sterling Silver. All precious metals tarnish over time. Silver does not like sea water, nor perfumes, lotion and potions nor hairspray. Please clean your jewellery as you would any other precious metal item. Silk is an organic, thread with a life span. Even though I never take mine off, it does eventually break. Please expect a lifespan of at least 6 months to a year of constant wear. We supply replacement silks where yours might be broken.

Please note that the decision to repair or replace is at the discretion of Angelheart and that as we want you to be happy customers we hope that we will always be able to assist appropriately.